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Table 1 Examples of documents according to ISO 9002:1994 in our setting.

From: Types and frequency of preanalytical mistakes in the first Thai ISO 9002:1994 certified clinical laboratory, a 6 – month monitoring

types

examples

1. Quality system procedure

Statistical technique

 

Process control

 

Management review

2. Work instruction

Fire prevention

 

Patient education

3. Form

Data record form for preanalytical mistake

 

Client satisfaction survey form